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 Main Features
- Balance Inquiry on all Accounts or selected Accounts
- Interest Rates
Inquiry
- Loan Repayment Calculator
- Last five transactions, last five Debits
or last five Credits on specific Accounts
- Automatic and instant update from CUMIS Server
- Password protected,
member can change password at any time
- Interactive
menu
- Customized greetings and responses (human voice)
- 24 x 7 unattended
operations, independent of main server
- Administrator
functions
- Automatic backup
- Hot key exit
How It Works
The caller makes a call to the telephone connected to your PC
and hears the Greetings and any Announcements; the caller is then
presented with the following:
Main Menu
1- Audio Response
3- Business Hours/Location
9- End Call
If option 1 is selected the caller will hear the following instructions:
Please
enter your account number followed by the pound (#) sign.
System waits for response then
The caller will prompted to:
Please enter your password followed by the pound (#) sign.
System waits for response then proceeds as follows:
| 1 |
Audio Response Menu
---Account info Menu
---Rate Info Menu
---Loan Calculation
5--Access Different Account
9--End Call |
| 1 - 1 |
Account Info Manu
Balance/Transaction
Change Pin Number
Return To Audio Response Menu
End Call |
| 1 - 2 |
Rate Info Menu
Savings Account Rates
Loan Rates
Term Deposit Rates
Mortgage Rates
Return To Audio Response Menu
End Call |
| 1 - 3 |
Loan Calculation Menu
Loan Payment Calculations
Loan Term Calculations
Loan Balance Calculations
Return To Audio Response Menu
End Call |
| 1 -1 -1 |
Balance/Transaction Menu
Balance on all Accounts
Balance on Specific Accounts
Transactions Information
Interest/Dividend Information
Return To Account Info Menu
End Call |
(The following menus will be presented based upon the account
sub-type entered in option 3 above e.g. if a savings account sub-type
is entered the last of the two
following menus will be used)
| 1 - 1 - 1 - 3 |
Loan Transaction Menu
Last 5 Transactions
Last 5 Payments Or Credits
Last 5 Disbursements Or Debits
Return To Balance/Transaction Menu
End Call |
| 1 - 1 - 1 - 3 |
Share/Savings Transaction Menu
Last 5 Transactions
Last 5 Deposits
Last 5 Withdrawals
Return To Balance/Transaction Menu
End Call |
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