FNCU Quality Service Improvement :: First National Credit Union

First National Credit Union

First National Credit Union Co-operative Society Limited

N E W S H E A D L I N E S

FNCU Quality Service Improvement

First National Credit Union (Co-operative) Society Limited (FNCU) in its quest for excellence, launched its Internal Stakeholders Excellence Programme (INSTEP) in January 2004 at Cara Suites Hotel and Conference Centre. This was a gala event, as members of the Board of Directors, Committees and Employees came out dressed in their finest to show their support for the initiative of continuous improvement of the quality of service by the organization.

INSTEP is essentially an initiative in performance management designed to meet the requirements of external and internal customers. FNCU wants to understand its customers, know the customers’ requirements and meet these requirements. It is envisaged that customer satisfaction, both internal and external will become an integral part of every staff member’s daily performance.

The programme commenced promptly in February where the employees were assessed by their peers and their supervisors for the “Internal Stakeholder Of the Month Award”. The assessment criteria was developed by the employees themselves, against the backdrop of the organization’s guiding values of integrity, efficiency, accountability, effectiveness and transparency.

The above core corporate values define who we, First National Credit Union (Co-operative) Society Limited are, what we stand for and what matters.

FNCU has taken up the challenge of creating value for all stakeholders.

First National Credit Union Co-operative Society Limited
Head Office: 8-10 Techier Rd., Point Fortin, Trinidad, W.I. Other branches.
Phone: 868 648-0734, 2451, 1732; Fax: 868 648-2484
E-mail: info@firstnationaltt.com

Home :: Products :: Services :: Associates :: Enquiries :: About Us :: Gallery :: Information :: FNCU Online
Copyright © 2004 First National Credit Union Co-operative Society Limited. All Rights Reserved.

Oct 22, 2004
FNCU Hurricane Initiative
FNCU has been at the forefront of extending support to persons affected by Hurricane Ivan

Oct 22, 2004
New Service Coming Soon
FNCU GIA allows members to check their balance online

Oct 08, 2004
FNCU Family Day and Cook Out
Sunday 26 September, 2004 was truly a day of Fun, Family and Food for First National Credit Union

Oct 08, 2004
FNCU Travel Company
Revised First National Credit Union Travel Corporation hours

Oct 08, 2004
FNCU helps fire victim
FNCU helps where it matters most

Aug 31, 2004
FNCU Systems Audit
First National Credit Union has recently commissioned an organization wide systems audit.

Aug 31, 2004
FNCU Scholarship Awards
FNCU open the door of opportunity for youth!!

Aug 31, 2004
FNCU gives Merit SEA Scholarship
FNCU has given its first merit scholarship to Terek Trim

Aug 31, 2004
FNCU launches Gold Key Card
FNCU has broken new ground and made another giant step in the direction of customer service.

May 30, 2004
FNCU SEA Seminar

FNCU gives SEA students a self-esteem boost!

Feb 28, 2004
FNCU Quality Service Improvement
FNCU has taken up the challenge of creating value for all stakeholders.